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Job Number: 4179580
Title: Guest service agent
(NOC: 6435)Terms of Employment: Permanent, Full Time, On Call, Shift, Weekend, Day, Evening
Salary: $10.05 to
$11.17 Hourly for 37.5 hours per week, Other Benefits, As per collective agreement
Anticipated Start Date:
As soon as possible
Location: Moncton,
New Brunswick
(2 vacancies )
Skill Requirements:Education: Completion of high school
Credentials (certificates, licences, memberships, courses, etc.): Not required
Experience: Will train
Languages: Speak English, Read English, Write English
Business Equipment and Computer Applications: Multi-line switchboard, Computerized reservation system, Hotel Soft, Spreadsheet software, Database software, Basic computer skills (will train), General office equipment, Internet browser
Work Setting: Hospitality industry, Hotel
Type of Bookkeeping and Accounting: Cashiering
Specific Skills: Register arriving guests and assign rooms, Process group arrivals and departures, Take, cancel and change room reservations, Process telephone calls, Provide information on hotel facilities and services, Provide general information about points of interest in the area, Provide information about services available in the community, Arrange services required for guests with special needs, Secure guests' valuables, Process wake-up calls, Store and retrieve luggage, Investigate and resolve complaints and claims, Process guests' departures, calculate charges and receive payments, Balance cash and complete balance sheets, cash reports and related forms, Customer service oriented, Follow emergency and safety procedures, Work with minimal supervision, Clerical duties (i.e. faxing, filing, photocopying), Keyboarding
Work Location Information: Urban area, Rural community
Security and Safety: Bondable, Credit check
Transportation/Travel Information: Own transportation
Essential Skills: Reading text, Document use, Numeracy, Writing, Oral communication, Working with others, Problem solving, Decision making, Significant use of memory, Finding information, Computer use, Continuous learning
Other Information: Bilingual is an asset
Employer: Holiday Inn Express Hotel & Suites Moncton
How to Apply:
Please apply for this job only in the manner specified by the employer. Failure to do so may result in your application not being properly considered for the position.
Contact Name: Nadine Robichaud
By Mail: 2515 Mountain Rd
Moncton, New Brunswick
E1G 2W4
By Fax:
(506)
859-6070
By E-mail: gsm@hiemoncton.com
Advertised until: 2008/12/30