Full Time Positions Available with Accenture in Fredericton


"Being part of an award -winning company like Accenture is exciting and rewarding. The workplace atmosphere and the company's commitment to our customers make it a great place to work." Jeff Mills, Customer Service Representative



If you're a positive and professional team player who enjoys problem-solving and a high energy environment, rewarding job opportunities await you with our Fredericton-based customer care team.

As a Customer Care Representative with our award winning company, you will work in a call center where schedules are driven by peak business needs. Opportunities are available in permanent Full Time Flex positions working 35 - 44 hours per week.

Specific responsibilities include:
Provide excellent customer service in an inbound customer contact environment
Quickly analyzing and interpreting customer inquiries to identify customer needs
Listen to customers, ask questions as appropriate to discover needs while simultaneously using a keyboard to capture information
Fulfill customer expectations in a way that also complies with policies, practices and procedures
Identify and resolve complaints, influence to achieve a solution which is mutually satisfactory to the customer

Qualifications:
Customer service and/or collections experience preferred
Excellent communication, listening and interpersonal skills
Strong keyboarding skills
Detail oriented
Ability to work independently and exercise good judgement
Ability to adapt to quickly changing situations
Dedication to continuous improvement and customer service excellence.

Compensation and Benefits:
$11.00/hr hour - increase to $11.50/hr after 6 months (if meet performance expectations)
Overnight shifts available to interested applicants (shift premium for overnight shifts – bonus after 6 months of service)
Wide range of benefits including:
Health and Dental starts on your first day
Employee Share Purchase Plan
Pension Plan
Double Overtime and Shift Premiums
Personal Time
Banked Time
Referral Program
Extensive Training
To learn more about this position or apply online, please visit our website at:

www.accenture.ca/customercarejobs
Accenture Utilities BPO Servicesis one of the world's leading management consulting, technology services and outsourcing companies. We're the largest provider of customer care to utilities across North America, serving clients as Direct Energy, BC Hydro, Enbridge Gas Distribution, Enbridge Gas New Brunswick, Terasen Gas, Source Gas and Washington Gas. Consider joining Accenture Utilities BPO Services' high performance team.

• Location: Fredericton
• Compensation: $11.00/hr hour - increase to $11.50/hr after 6 months (if meet performance expectations)
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